Microsoft announced on Saturday that it has “restored service” to customers, effectively bringing to an end a massive outage that caused chaos and disrupted public services and businesses worldwide.
“We have completed our efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions,” the US-based company said in an X post.
Microsoft had already reported a “broad recovery” for Outlook email and other services the previous day, stating that the major disruption stemmed from a technical issue and was “not related to cyber or AI/agents.”
According to the monitoring site Downdetector, the outage spread across the globe on Thursday, taking the company’s products offline in at least 74 countries and territories throughout the Americas, Europe, Asia, and Africa.
Microsoft had blamed the disruption on “elevated load” on its infrastructure.
It said the outage affected its Outlook email service, along with Microsoft’s Teams communication platform and the company’s Copilot AI assistant.
