A Federal High Court in Abuja has affirmed the authority of the Federal Competition and Consumer Protection Commission (FCCPC) to investigate consumer complaints over airline ticket pricing and related services, dismissing a suit filed by Air Peace challenging the commission’s powers.
The ruling, delivered by Justice James Omotosho, confirmed that the FCCPC is empowered under the Federal Competition and Consumer Protection Act (FCCPA) 2018 to receive consumer complaints, assess cases and conduct investigations where necessary.
The case stemmed from complaints by airline passengers over unrefunded ticket fares, cancelled flights and other service-related issues. Air Peace had sought to stop the commission from investigating the complaints, arguing that the FCCPC lacked the authority to do so.
Reacting to the judgment, FCCPC Executive Vice Chairman and Chief Executive Officer, Tunji Bello, described the decision as a significant affirmation of the commission’s regulatory mandate.
He said the judgment reinforces the importance of regulatory oversight in protecting consumers and ensuring fair market practices.
According to Bello, consumers who pay for airline services are entitled to fair treatment, transparency and appropriate redress under the law.
He also clarified that an investigation does not amount to a finding of guilt but is an administrative process aimed at establishing facts before any further action is taken.
The FCCPC boss assured businesses that the commission would continue to carry out its duties fairly and transparently while respecting due process. He also urged service providers to cooperate with lawful investigations and strengthen their complaint resolution mechanisms.
The ruling is expected to strengthen the FCCPC’s oversight of Nigeria’s aviation sector and reinforce consumer protection efforts in disputes involving airlines.
