The Nigeria Civil Aviation Authority (NCAA) has strongly warned international airlines against the increasing complaints from passengers who are transported partway to their destinations, only to be deported back to Nigeria.
The NCAA berated this practice, emphasising that it has led to considerable distress for passengers and damaged the reputation of Nigeria’s aviation industry.
The NCAA’s Director of Consumer Protection and Public Affairs, Michael Achimugu, disclosed this in a signed statement on Thursday.
“These actions, which involve the refusal of boarding or denial of entry at intermediate or transit stops due to visa and travel restrictions, are completely unacceptable,” he said.
The NCAA emphasised that airlines are responsible for informing passengers of any potential obstacles to their entry before their journey begins.
“Passengers should not be put in a position where they are denied entry or returned to Nigeria only upon arrival at transit stops,” Achimugu added.
Alluding to the Nigeria Civil Aviation Regulations 2023 (Part 19.21.1.1), the NCAA reiterated that airlines and their agents are obligated to inform travellers of any potential entry restrictions before departure.
“Airlines must take appropriate measures to screen and provide passengers with accurate, up-to-date information regarding their travel documents and visa requirements before issuing tickets or allowing boarding,” the statement read.
Due to these concerns, the agency has announced immediate enforcement action.
“Effective immediately, any airline found engaging in such practices will face regulatory action, including fines, suspension of flight operations, or other penalties deemed appropriate,” Achimugu warned.
“The NCAA expects the cooperation of all airlines in maintaining the integrity and professionalism of the aviation industry, as well as ensuring the wellbeing of Nigerian passengers,” the statement read.
