The Federal Government has ordered the Nigerian Civil Aviation Authority (NCAA) to publicly name and shame airlines that disrupt flights without genuine reasons.
Mr. Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, made the announcement in a post on X.
He warned that scenarios in which airline employees purposefully forsake passengers and allow NCAA Consumer Protection agents to deal with irate clients would not be tolerated.
“While one understands the challenges that operators face in our peculiar operating environment, whoever ventures into this business must do it well. We must not always choose the easy way out. Don’t you want to be called ‘world class’? Don’t you want to compete at the highest level? If not for the sake of passengers who trust you to fly them safely, then at least for your own pride,” Achimugu said.
He emphasized that exposing NCAA officials to unnecessary risk while supporting airlines and protecting passengers’ rights was unacceptable.
“For infractions that are sanctionable, the authority will apply the fullest measures possible. We will not abandon the letters of our regulations. The Federal Government has instructed that airlines be named and shamed by the NCAA.
“While not all disruptions are the fault of airlines, operators must comply with the regulations whenever there is a disruption,” he added.
Achimugu acknowledged that, in accordance with directions from the Federal Government and the Minister of Aviation and Aerospace Development, the “naming and shaming” of erring airlines will begin immediately.
