First Bank has refuted reports suggesting that it is undergoing a system upgrade, clarifying that the notice about transitioning to a new cloud-based platform was specifically intended for vendors, not customers.
First Bank, in a statement on Friday, explained that a message sent to vendors was misinterpreted and incorrectly reported.
It said the message concerned transitioning from the current I-Supplier Platform to a new Cloud-based Supplier Platform to enhance vendor capabilities and benefits.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.
“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform,” the statement read.
The bank reassured customers of its commitment to seamless service delivery.
