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British Airways suffers IT outage, cancels flights

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British Airways : suffers computer outage and thus cancels flights


British Airways has cancelled all flights from London’s Heathrow and Gatwick airports as a global IT failure causes severe disruption for travellers.

The airline said it has suffered a “major IT systems failure” and apologised to its passengers.

BA said terminals at Heathrow and Gatwick have become extremely congested and it is cancelling all flights from the airports until 6 p.m. (1700GMT). It is urging passengers not to go to the airports.

Earlier, passengers at Heathrow reported long lines at check-in counters and flight delays.

BA has not said what is causing the computer problem, but said it was working to resolve it as quickly as possible.

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Passengers at Heathrow Airport reported long lines at check-in counters and flight delays. One posted a picture on Twitter of BA staff writing gate numbers on a white board.

“We’ve tried all of the self-check-in machines. None were working, apart from one,” said Terry Page, booked on a flight to Texas. “There was a huge queue for it and it later transpired that it didn’t actually work, but you didn’t discover that until you got to the front.”

The problem comes on a holiday weekend, when thousands of Britons are travelling.

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